Contact
Contact
As of 24 September 2026
| kontakt@biwak.ai | |
| Phone | +49 176 81520363A mobile number. |
| Address | Hermann Hampel · Biwak Johanneskirchner Straße 101, 81927 MünchenSole proprietorship; full details in the legal notice. |
| Demo | Book a meetingTwenty minutes on a task of your own, no slides. |
Response times
They are guaranteed in the plans: on Base Camp “Reply by email, next working day”, on Rope Team “Call back the same working day”. Without a plan, no response time is guaranteed.
For specific matters
- Cancel a contract: without signing in at Cancel contracts here; the confirmation comes by email.
- Withdraw from a contract: within the withdrawal period at Withdraw from contract; the information is in the Withdrawal policy.
- Report a security vulnerability: to kontakt@biwak.ai; machine-readable in security.txt.
- Data protection: requests for access, rectification or erasure informally by email; what Biwak processes is set out in the privacy policy.
- Errors in a guide article: by email, with the address and the passage; how the guides are written.
Frequently asked questions
Who replies at Biwak?
Hermann Hampel, the founder of Biwak. Biwak is a sole proprietorship; he answers enquiries himself.
How quickly does Biwak reply?
On Base Camp, a reply by email the next working day is guaranteed; on Rope Team, a call back the same working day. Without a plan, there is no guaranteed response time.
Can I see Biwak beforehand?
Yes. In a twenty-minute demo, Biwak works on a task from your day-to-day work, with no slides. You book the appointment online.
Can I cancel without signing in?
Yes. On the “Cancel contracts here” page, your name, email and contract are enough; the confirmation with date, time and end of contract comes by email.